Policies
Shipping
Kitty Craze Doggy Daze processes most orders within 24-48 hours. Small items are generally shipped via the USPS. Larger items are shipped using UPS and there may be an extra handling charge. This information would be listed in the description of the item. Orders should be received in 7-10 days.
Returns & Refunds
If you should happen to receive an item that you did not order, return it, and I will credit your card for the full value of the item plus outbound shipping and return shipping. Wrongly shipped items must be returned in their original product package with all documentation in order to receive proper credit.
If you are disappointed with your purchase for any reason within 30 days of purchase I will take it back, but you will have to pay return shipping for proper credit. Original product packaging and documentation is required and product must be in resalable condition.
If the product is defective, please notify me withing 36 hours and return it to me along with the original product packaging and documentation for full credit, including return shipping.
Damage in shipping that is beyond my control cannot be refunded unless you requested insurance on the shipment. Damage in shipping must be reported within 36 hours of receipt of order so I can begin the claims process. Keep all packaging and paperwork for processing UPS claims.
UPS includes up to $100 insurance on all shipments. Credit for items damaged using UPS will be claimed with UPS. Please notify me of any damage and save everything. I will put in the claim.
USPS has no insurance unless you request it. If you did not request insurance and an item is damaged I cannot process a claim.
Continental USA, Alaska, Hawaii, APO, FPO and Canada-handling charge of $2.99.
International orders-handling charge of $4.99.
FOR ALL RETURNS: Please fill out the following form with “Return” as the subject and include your order number in the content, and I will give you instructions on how and where to return your product.
Privacy
Kitty Craze Doggy Daze is committed to protecting your privacy. Your personal information will not be shared with or sold to any third parties. It will be used for the sole purpose of processing your order.
Security
Secure Socket Layer (SSL) encryption is used by Kitty Craza Doggy Daze for your protection whenever there is private or confidential information displayed on my website. SSL encryption ensures that your information is protected and will not be accessible to third parties. Every order is placed using a secure shopping cart.